Method · MesseCode Level 3

Which products belong on the trade fair stand? Exhibits, topics and why leaving things out is often the best decision

TL;DR

A trade fair stand carries a section of your portfolio. Which section is decided by three questions: does the offering pay into the primary objective of this particular fair, does it support the role you are competing from, and can it be made understandable on site in a few minutes? Anything that does not earn three times yes is either left out or shown indirectly. What you end up with is a reasoned selection for this one event. And with it comes the brief for everything that follows: exhibits, floor space, argumentation, conversation.

Space is expensive. Attention is more expensive.

The price per square metre gets discussed in every trade fair project. The question of what should actually stand on those square metres usually comes up only when the stand builder asks for a list of exhibits.

That is the wrong order, and it is costly. The scarcest resource at a trade fair is the visitor's attention. He walks past your stand and decides within seconds whether to stop. In those seconds he does not take in a portfolio. He sees a topic that interests him, or he does not.

Which leads to an uncomfortable rule: communicate three messages at once and you communicate none. The same holds for arguments, as set out in Value argumentation at the trade fair: anyone with fifteen arguments has none. Thematic overload reads as indecision.

And it is the normal case, because very few exhibitors genuinely decide what they show. The stand content simply accumulates over the years.

How the selection usually comes about

In most companies the stand is filled by four reflexes.

The first is novelty. What is new must be shown because it is new. The second is the revenue driver. What earns the most money must be there because it earns the most money. The third is the favourite topic, usually carried by one person with sufficient influence. The fourth is habit: we always take that with us.

Then there is internal politics. Every division, every region, every product area wants to be represented, and nobody wants to be the person who failed to get their own topic onto the stand. The result is a stand that reflects the company's own organisation.

Each of these four reflexes has its justification. Only none of them asks a question. A product is not automatically relevant because it is new. A service does not automatically need to be communicated because it is profitable.

First the whole portfolio, without judgement

The first working step is unspectacular and gets skipped almost every time: list everything that could theoretically go to this fair. No cutting, no evaluation, no debate.

There is a reason for that order. Whoever starts cutting immediately ends up discussing favourites instead of logic, and the shortlist then follows the seniority in the room. Whoever collects everything first can actually see what he is deciding about.

One thing matters here: this is not only about products. The list has to include the services that have no exhibit. Consulting, engineering, service, spare parts availability, training, financing, maintenance. In B2B these points frequently decide the order, and they appear on almost no stand, because you cannot put them on a plinth.

The effort for this step is half an hour if the right people are in the room. The benefit is that the later selection is no longer made from memory.

Clarify the connections: what is entry, what is depth?

Before anything is cut, it is sorted. Three questions are enough:

  • Which offerings belong together logically?
  • Which services depend on each other?
  • Which topics work as an entry point, and which ones add depth?

The third question is the important one, and it is rarely asked. An entry topic is what a stranger without prior knowledge can start a conversation about. A depth topic is what carries the second or third conversation, once the need has been named.

The most common mistake on trade fair stands is advertising with the depth topic. The technically most demanding product stands in the middle, consumes a considerable share of the floor space and is not connectable for most passers-by, because they lack the backstory. It impresses your own people and your competitors. Neither of them buys anything.

An entry topic has one job: to open the door. The most important product in the house rarely does that. What gets sold afterwards is decided in the conversation anyway.

The three test questions

Now every offering goes on the test bench. Three questions, and only if all three are answered with yes does it stay in the race.

One: does it pay into the primary objective of this participation? Meaning the one objective that was set for this fair. This is exactly where the objective question earns its place at the front of the method: an objective such as "winning new customers" is too coarse to test a single product against. It becomes testable only once it names which customers, in which segment and for which offering. If the objective is to gain a foothold in a new application segment, then the highest-margin product from the existing business has no place there, however awkward that is internally. How to get from vague intentions to a decision-ready objective is described in Defining trade fair objectives.

Two: does it support the role you are competing from? An offering can be good and still dilute your market role. Compete as a specialist and show four unconnected topics, and you are competing as a generalist, whether you meant to or not. The visitor judges what he sees.

Three: can it be made understandable on site? This is the underrated question. Some services need forty minutes, a spreadsheet and three follow-up questions before the core is understood. At a trade fair you have four minutes and a standing table. Whatever cannot be conveyed in its essence in that time belongs in the meeting afterwards. It says nothing about the quality of the offering. A trade fair stand is simply the wrong place for it.

Three categories instead of yes and no

The test produces three groups:

  • Show. Gets floor space, an exhibit where useful, its own argumentation and a role in the conversation guide.
  • Leave out. Does not appear at this fair. Not on the back wall, not as a side remark, not in the brochure rack.
  • Show indirectly. Present but without floor space: in the conversation, as a reference, as an application example, as a document for the specific case.

In practice the third category resolves most internal conflicts, because nobody loses anything. The topic remains available, it simply stops consuming attention.

One clarification, because the terms get mixed up regularly: not every touchpoint is an exhibit, but every exhibit is a touchpoint. Which topics get played at all is decided here. Which of them end up with floor space and an exhibit is decided in Level 6.

An example of how a selection tips

A special machinery manufacturer, six topics on the list: two standard machines, a newly developed large-scale system, retrofit for existing machines, remote maintenance and spare parts service. Primary objective for this fair: entry into an application segment where the company is barely present. Role: specialist for one particular process step, not full-range supplier.

Following the four reflexes, the stand would have looked like this. The large-scale system in the middle, because it is new. Next to it the highest-margin standard machine, because it carries the business. The rest distributed across wall graphics.

The test produces something else. The large-scale system does not pay into the primary objective; in the new segment nobody knows it and, for now, nobody needs it. It moves into the indirect category: available in conversation, present in press work, without floor space. The standard machine passes all three questions and stays, as a cutaway model, because at full size it would have consumed half the space without explaining more.

The entry topic turns out to be the one that sat at the very bottom of the original list: the retrofit. It answers the question the target segment actually asks, it is explained in three minutes, and it supports the role, because it concerns exactly the process step the company wants to be known for.

Six topics become two plus one depth topic. The stand gets smaller, the number of conversations gets larger. And the decision that had caused the most internal resistance, leaving the new large-scale system at home, freed up exactly the space where those conversations took place.

Leaving things out creates clarity

The sentence that regularly stalls the discussion goes like this: if we do not show it, we will miss the customers who are looking for it.

The counter-question is: what actually happens when a visitor asks about something that is not on display? A conversation happens. And it is precisely the conversation you wanted, because the visitor has named his own need and you did not have to guess it. A stand team that can answer does not need an exhibit for that.

The risk sits on the other side. Show everything and you spread the attention, make the argumentation arbitrary and turn a selling space into an exhibition space. A product that is not shown is a gain in clarity.

The most common objection comes from sales

It goes: our most important customer expects that product to be there.

The objection is legitimate, but it belongs to a different objective. Looking after existing customers is not the same as winning new ones, and both compete for the same space. The decisive point: existing customers rarely need an exhibit. They need an appointment, a familiar contact, time and a place where you can talk undisturbed.

So the answer almost always lies in scheduling, in a meeting area and in indirect presence. An exhibit answers a question of explanation. A question of relationship is answered by an appointment.

The selection applies to this fair, not to this year

Two things get confused routinely. The portfolio is everything you offer. The trade fair selection is a strategic section of it, and that section looks different at an international leading fair than at a regional applications fair, even though the portfolio has not changed.

Just as important: the selection is provisional. As soon as the ideal customers and decision-maker positions are defined in Level 4, it is worth returning to this level. Sometimes a topic that looked settled drops out, because it turns out the people you want to reach have no use for it. That return loop is part of the method.

What has to be in place at the end

The level is complete when four things exist:

  1. The full portfolio is documented, including the services without an exhibit.
  2. The connections are clear: what belongs together, what depends on what, what is entry and what is depth?
  3. There is a deliberate selection for this fair, sorted into show, leave out and show indirectly.
  4. Every decision has a rationale you can also explain to the colleague whose product did not make it.

What you end up with is a strategic selection for the fair ahead. In the method we call it the Product Profile.

It also has a side effect that is often worth more than the selection itself: you have a brief. Tell an agency that you are showing these three topics, that this one is the entry point, that these two add depth and that this one is deliberately left out, and you get concepts that are comparable and can be chosen on grounds. Send a product list and you get pretty pictures. And what follows, the question of touchpoints and exhibits, becomes considerably easier on this basis: Touchpoints on the trade fair stand covers what really needs floor space in the end.

What you can do now

Take the list of what stood on your last stand and run it through the three test questions. Does it pay into the objective, does it support the role, can it be conveyed in four minutes? You will find at least one item nobody has a rationale for any more. That is your starting point.

If you want to know how solid the levels before and after this one are, the Strategy Test goes through all seven in a few minutes, no sign-up required. The full method is in the MesseCode Playbook, including the working steps for this level.

Or you go through the selection once with someone who has watched it being made for 25 years. In a strategy call, 30 minutes, no obligation.

A trade fair stand is not a product catalogue. What stands on it is a decision, and it is taken before the fair or not at all.

Your call.

FAQ: products and exhibits on the trade fair stand

How many products belong on a trade fair stand?

There is no fixed number, but there is a usable rule of thumb: as many as the stand team can make understandable in four minutes per visitor, and few enough that a passer-by recognises a topic within seconds. In practice this leaves most exhibitors with considerably fewer topics than originally planned.

How do I recognise thematic overload?

Two tests. First, ask three people from the stand team separately what the stand stands for. Three different answers mean the stand is overloaded. Second, let someone outside the project look at the stand view for five seconds and then say what it is about. What they name is your actual topic.

Does the new product have to be on the stand?

Only if it passes the three test questions. A product is not automatically relevant because it is new. A novelty that does not pay into the primary objective of this fair, or cannot be made understandable on site in a few minutes, consumes attention that would earn more elsewhere. It can still be present indirectly, in conversation and in press work.

What does showing something indirectly mean?

The offering gets no floor space and no exhibit, but stays available in the conversation: as a reference, as an application example, as a document for the specific case, as an answer to a question. This category is the most practical part of the selection, because it resolves internal conflicts without overloading the stand.

How do I handle internal interests when every division wants to be represented?

By tying the selection to criteria rather than to people. If the same three questions apply to every offering and every decision has a rationale, the discussion moves from my topic to our objective. The third category helps as well: being present indirectly is not the same as being cut.

Does the selection apply to all fairs in a year?

No. It is made per fair, because objective, audience and competitive environment differ. The same company may need a different entry topic at an international leading fair than at a regional applications fair, even though the portfolio is identical.

What is the difference between the portfolio and the Product Profile?

The portfolio is everything you offer. The Product Profile is the reasoned section of it that you show at a particular fair, plus the split into entry and depth topics and the rationale for each decision. One is an inventory, the other is a strategy.

What do I do when a visitor asks about something that is not on display?

You have the conversation you wanted anyway. The visitor has named his need unprompted, which is the cheapest case at a trade fair. The precondition is that the stand team knows which topics were left out and how to respond. That belongs in the stand briefing.

Sources

  1. fairconcept MesseCode Playbook, Level 3: offering logic and trade fair selection
  2. Esche/Lockemann, Messen erfolgreich managen, BusinessVillage 2016
  3. AUMA practical guide Erfolgreiche Messebeteiligung (co-author)
  4. Own project experience from positioning and concept projects for exhibitors
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